Shipping + Returns
Shipping is available within Australia. Please enquire for a postage cost if you wish to have your order sent to New Zealand.
All orders are shipped within 48 hours Monday - Friday
We currently use Sendle OR Australia post depending on your location/delivery address for all of our parcels
All orders are sent with tracking, If you have not received your parcel and are concerned for it’s whereabouts, please get in contact via firstname.lastname@example.org
We have a flat rate shipping offered on DIY kits* which is $10 Australia wide. Larger items such as wooltop have a flat rate fee of $15 and smaller items such as accessories, the shipping fee is $8
* Larger/bulky kits have a $15 shipping fee due to their size
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Return postage costs are at the expense of the customer.
- Please email email@example.com to request a return authorization number (RA#)
- Mail your returned item to the below address with an RA#:
The Knot Collective – RA#
44 Union St
Tempe, NSW 2044
If your item is in it’s original unused condition, you may exchange your item for a different colour or product, shipping is at customers expense.