Shipping & Returns
Shipping & Returns Policy
Shipping is available within Australia only
All orders are shipped within 48 hours Monday - Friday
We currently use Australia Post standard shipping for all of our parcels, unless stated in the description of a particular product
Most orders are sent with tracking, If you have not received your parcel and are concerned for it’s whereabouts, please get in contact via email@example.com
Items that can be sent as a ‘letter’ are sent without tracking to save on
postage costs, this will always be stated in the product description.
Shipping rates are standard flat rates that vary from product to product.
Returns, Refunds and Exchanges Policy
Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Return postage costs are at the expense of the customer.
1. Please email firstname.lastname@example.org to request a return authorization number
2. Mail your returned item to:
The Knot Collective – RA#
44 Union St
Tempe, NSW 2044
If your item is in it’s original unused condition, you may exchange your item for a colour or product, but you still will have to pay return shipping & re-postage fee’s.